[Resolved] Videos freeze then restarts through out the entire video.

Technical Support Videos freeze then restarts through out the entire video.

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    • #7751
      Douglas Heimann
      Participant


      • #7753
        Chad Barker
        Keymaster

          Hello,

          I am sorry to know you’re having problems loading the videos. In this situation, it is likely that something has interrupted your internet connection while you were playing back.

          The first thing you want to do is note where you are in the video (i.e., how much time has elapsed), so you can quickly get back to that point.

          Next, try reloading the page. Click the circular arrow (refresh-button) in the address bar of your browser to Refresh or Reload the page.

          Click to start playing the video again. Then advance the play head to the time you left off (or as close as possible).

          I hope this helps.

          Thank you and enjoy the lessons!

        • #7754
          Chad Barker
          Keymaster

            Hello,

            I am sorry to know you’re having problems loading the videos. In this situation, it is likely that something has interrupted your internet connection while you were playing back.

            The first thing you want to do is note where you are in the video (i.e., how much time has elapsed), so you can quickly get back to that point.

            Next, try reloading the page. Click the circular arrow (refresh-button) in the address bar of your browser to Refresh or Reload the page.

            Click to start playing the video again. Then advance the play head to the time you left off (or as close as possible).

            I hope this helps.

            Thank you and enjoy the lessons!

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