[Resolved] Freshman 102 Exercise Review Video

Technical Support › Freshman 102 Exercise Review Video

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    • January 24, 2018 at 4:58 pm #4351
      Ed Hart
      Participant

        I am attempting to watch this video, and all I get is a blank screen. Audio is fine, but no video. I have tried all the solutions listed in the FAQ section, to no avail. I have looked through the forum and do not find a similar problem. I am a newbie. Can anyone offer a solution?

        Thanks.

      • January 24, 2018 at 5:04 pm #4352
        Ed Hart
        Participant

          I apologize for not trying another video before I posted my issue. I will certainly do that the next time. The bad news is that none of the videos are showing. I get a black screen on any video I try. Hopefully, someone else has had this experience, too. If so, maybe you can offer me some suggestions.

        • January 25, 2018 at 1:56 pm #4353
          Chad Barker
          Keymaster

            Hi Ed,

            It sounds like, perhaps, your Adobe Flash player needs to be updated. Here is the link to the website to download a new Flash player (it’s free):

            http://get.adobe.com/flashplayer

            I hope this helps. Thank you 🙂

          • January 26, 2018 at 3:55 pm #4354
            Ed Hart
            Participant

              I already had the most up-to-date version of Flash Player, so I just reinstalled from the Adobe website. Having done this, I am having the same results as before. I have been using the free videos for a couple of weeks, and this is the first time to access a video after becoming a member. Would there be any difference in the free videos and the members videos? I am obviously frustrated and want to be able to continue to learn more about Sodoku, but unless I can resolve this problem, I would have no option but to get a refund (this is not my desired choice, but I don’t know where to turn next. Does anyone have any other suggestions?

            • January 26, 2018 at 5:00 pm #4355
              Ed Hart
              Participant

                Well, I have found a workable solution. I switched to Firefox (from Chrome), and the videos now work. I would prefer to have found a solution that would enable me to use Chrome, since every thing else I do is through Chrome, but at least for the time being, I am able to continue with my Sudoku lessons.

                I would appreciate if anyone has an add-on for Chrome that would enable me to move back and use it for this along with all other programs.

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