IPad Log-in

Technical Support IPad Log-in

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    • #5593
      Richard Dunning
      Participant

        I routinely use a desktop or laptop computer for the lessons. I have just
        tried to log in with my IPad, but can’t get logged in. I’m presented with
        a ” change my password” screen. Why do I need another password for the IPad?

      • #5598
        Chad Barker
        Keymaster

          There is no separate log in or password just because you’re using an iPad. We have tested this with iPad and even iPhone without problems. I need more details about what you’re seeing. There isn’t a screen that says “change my password”.

          Just make sure you’re accessing https://members.sudokuprofessor.com/. When you get there you should be presented with “Please Log In” requesting your email and password.

          If you are continuing to have problems, please provide more information.

          • #6425
            Leslie Connolly
            Participant

              I have tried to log in on my iPad numerous times and the result is always the same:

              1. I arrive at the login page
              2. I enter my username and password
              3. I tap on the blue LOGIN box
              4. there is a moment while the site tries to connect and then it brings me right back to the login page still locked. Repeatedly ad infinitum!

              5. I have changed my password; not sure if that has made a difference.
              HELP!!

          • #5601
            Richard Dunning
            Participant

              Issue has been resolved ( well mostly!)
              Turns out that IPad uses Safari as default browser and that works well with the Professor
              Website. Problem was that I use Chrome browser on all my devices. The plain fact is that
              using the Chrome browser, one cannot log-in to your web page with I-Pad. Although my issue
              is resolved by using Safari, you still need to investigate why your page won’t allow log-in
              using I-Pad with a Chrome browser. Thanks.

            • #6426
              Leslie Connolly
              Participant

                OK; I have solved the issue but I don’t know why.
                If I click on the link to the members site from the confirmation e-mail I am logged on to the site (lessons) right away.
                Glad to be able to use the iPad!

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